Certified Operations Manager in Microfinance Companies

The Certified Operations Manager in Microfinance Companies Program aims to qualify and develop operations managers in microfinance companies by enhancing their understanding of their supervisory and operational roles in accordance with the requirements of the Financial Regulatory Authority (FRA). The programme also seeks to develop and strengthen their capabilities in analysing customers’ creditworthiness, assessing risks, and making accurate financing decisions in line with the company’s policies and the Financial Regulatory Authority’s regulations, while contributing to the achievement of the company’s strategic objectives.

Objectives of the Certified Operations Manager in Microfinance Companies Program

Develop participants’ skills in analysing creditworthiness and assessing customer risks before granting financing; enhance their ability to apply credit policies and standards in compliance with the Authority’s regulations; improve communication efficiency between the credit assessment function and other departments to ensure the quality of credit decisions; enable participants to effectively use verification and financial analysis tools; promote a culture of accuracy and accountability in financing approval or rejection decisions; and provide a comprehensive understanding of the strategic and operational role of the Operations Manager within a microfinance company.

Target Audience

Operations Managers and Operations Officers (Credit Assessment) in microfinance companies.

Content Of Certified Operations Manager in Microfinance Companies

Day One: Regulatory and Operational Framework of the Microfinance Activity

• Introduction to the microfinance activity.
• A detailed overview of the rules, standards, and regulations governing the operations of microfinance companies.
• Linking regulatory decisions to daily operational tasks.
• How regulatory decisions are translated into operational procedures.
• The role of the operations department (credit assessment) and its position within the financing cycle, in accordance with the authority’s regulations.
• Internal company policies.
• Practical case studies.

Day Two: Credit Assessment and Operational Risk Management

• Detailed credit assessment procedures.
• How to analyse the customer’s creditworthiness and financial position.
• Detecting errors and fraud.
• Practical case studies.
• Fraud detection and early warning risk indicators.
• The difference between human error and intentional fraud.
• How to coordinate with branches while avoiding conflict.
• Practical case studies (a comprehensive case study and simulation of the operations manager’s role during a financial regulatory authority inspection).

Total Duration

12 Training Hours