Emotional Intelligence for Financial Services

Many leaders and subordinates face intense pressure within a dynamic and challenging work environment; therefore, effective emotional management is critically important to maintaining productivity and strengthening positive relationships. This two-day training program aims to enhance the skills of leaders and subordinates by providing them with the necessary knowledge to activate emotional intelligence in light of the current challenges within organizations.

Objectives OF Emotional Intelligence for Financial Services

1. Understanding the importance of emotional management in the workplace.
2. Developing self-awareness and emotional intelligence.
3. Identifying stress and managing it effectively.
4. Enhancing leadership skills in challenging situations.

Target Audience

Leaders, managers, and subordinates who seek to improve emotional management skills.

Content For course

The importance of emotional management in the workplace

• Overview of emotional management
• The impact of emotions on productivity and workplace culture

Understanding emotions and their impact

• The science of emotions
• The Johari Window model

Self-awareness and emotional intelligence

• Goleman’s Emotional Intelligence (EI) model
• Assessing and enhancing emotional intelligence

Identifying and managing stress

• Identifying stress triggers
• Stress management techniques

Leading with emotional intelligence

• The role of leaders in managing emotions
• The ABCD model

Program duration

2 days