Effective Communication Skills

This training program aims to develop the participants’ effective communication skills, enabling them to enhance their interactions with others in various professional and social contexts. Throughout this course, we will address many essential and advanced aspects of communication, including active listening, communication etiquette, and handling difficult conversations.

Target audience to Effective Communication Skills

Leaders, managers, and subordinates seeking to improve their effective communication skills.

Content

Day One: Fundamentals of Effective Communication

• Understanding Communication

  Types of communication: verbal and non-verbal The communication process: sender, message, receiver Barriers to effective communication

• Active Listening
  The importance of listening in communication Active listening techniques 
• Verbal Communication Skills
  The power of words: choosing the right words Tone, rhythm, and pace Practicing clear and concise communication
  
• Non-Verbal Communication
  Body language: reading and using it effectively Facial expressions and eye contact Gestures and posture

Day Two: Advanced Techniques and Practice 

• Building Confidence
  Overcoming fear and anxiety Boosting self-confidence Techniques for speaking with confidence
• Handling Difficult Conversations
  Strategies for managing tough conversations Conflict resolution Giving and receiving feedback
• Communication Etiquette
  Importance of communication etiquette Email and online communication etiquette Professional communication skills in workplace settings

Duration

2 Days – 10 Hours